Refund Policy

Refund Policy

At Hard Hitters, we prioritise your satisfaction above all else. We are dedicated to delivering quality products and exceptional customer service. We understand that there may be occasions where returns or refunds are necessary. Our goal is to make your experience with us as seamless as possible. Please take a moment to acquaint yourself with our refund policy.


Exchange Policy:

We firmly stand behind the quality of our products and are ready to assist you if you receive an item that is defective, damaged, or not as described. While we offer a free exchange for such situations, it is important to note that customers are responsible for the return shipping costs. If you wish to initiate an exchange, please do not hesitate to contact our dedicated customer support team at They will provide guidance on how to proceed with the exchange.


Change of Mind Refund Policy:

We acknowledge that circumstances can change, and there may be instances where you change your mind about a purchase. In such cases, we do offer refunds, but we kindly request your understanding regarding a 5% processing fee. This fee is applied to cover platform and payment gateway expenses. To request a refund for a change of mind, we have streamlined the process for your convenience:

  1. Contact our compassionate customer support team at [email address] within 30 days from the date of receiving your order to initiate the refund process.

  2. Ensure that the item is unused, in its original condition, and returned in its original packaging, with the original tag attached.

  3. You are responsible for the return shipping costs. For your peace of mind, we recommend using a trackable shipping method to ensure the safe return of your item.

  4. Once we receive and inspect the returned item to confirm its condition, we will process your refund, deducting the 5% processing fee.

Store Credit:

We greatly value your support and loyalty. If you return an item in perfect condition and meet the following criteria:

  • The item is unused.
  • It is in its original condition.
  • It is returned in its original packaging, with the original tag attached.

We are delighted to offer you 100% store credit as an alternative to a refund. In this case, the customer is responsible for the return shipping costs. To request store credit for your item, please get in touch with our customer support team at for guidance.

This store credit will be valid for a period of 12 months from the date of issue.

Exemptions from Returns and Refunds

Certain items are excluded from being returned or refunded:

  • Worn or washed items.
  • Items returned after 30 days from the date of receiving your order.
  • Clearance sale items that are discounted.

Please be aware that these exemptions apply unless the item is found to be defective or not as described.

Contact Information

If you have any questions or require assistance regarding returns, exchanges, or refunds, please know that our customer support team is always here to assist you. You can reach us at We are committed to ensuring your experience with us is as trouble-free as possible.

Please note that we reserve the right to update or modify this refund policy as necessary. We encourage you to revisit it periodically to stay informed of any changes.

Thank you for choosing Hard Hitters. We genuinely appreciate your trust in us, and we are here to support you every step of the way. Your satisfaction is our ultimate aim.